When Will Employees Come Back to the Office? And Should They? – BusinessWest
Most of Big Y’s 11,000 employees — those who stock shelves, prepare food, work the cashier lines, and do any number of other tasks — must do their jobs on site, in a specific location. But at Big Y’s 300-employee-strong customer-support center in Springfield, which supports those frontline workers, about 70% of them have worked remotely since the start of the pandemic. “This past year, we learned that remote work can work, and it allows for a lot of flexibility for individuals,” said Michael Galat, vice president of Employee Services at the supermarket chain.