Training & Workforce Options Helps Enhance Skills of Medical Assistants
When Holyoke Medical Center and Western Mass Physician Associates (WMPA) needed help enhancing the skills of their medical assistants, they partnered with Training & Workforce Options (TWO). TWO developed a curriculum and taught a 10-week class to 15 medical assistants from WMPA. The training was designed to prepare the workers for a national credentialing exam. The TWO course at Holyoke Community College (HCC) was a hybrid of classroom work and online learning taught by a medical assistant.