Debbie Bitsoli understood she was taking on a huge challenge when she accepted the role of president and CEO of Mercy Medical Center and its affiliates late last fall. But she certainly wasn’t expecting anything quite like this. Indeed, the first six months of her tenure have been dominated not only by a global pandemic that has tested hospitals, and especially smaller community hospitals, in every way imaginable, but also a painful and controversial decision to close inpatient beds at Providence Behavioral Hospital, one of Mercy’s affiliates (more on that later). Overall, it has been a pressure-packed, greatly accelerated learning experience on innumerable levels, one that has left her knowing more about herself, and also about Mercy and its team; Trinity Health Of New England, the parent to Mercy Medical Center; and the community the hospital serves.

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