For Banks, COVID-19 Disruption Leads to Innovation
Sometimes being thrown into a challenging situation leads to … well, a good idea or two. Or at least a new way of thinking. Back in March, when COVID-19 first hit, banks and credit unions in Massachusetts were designated essential businesses by Gov. Charlie Baker. That meant making sure everyone had access to their accounts while, at the same time, limiting in-person banking to appointments only, complete with masks, social distancing, and frequent sanitizing protocols.