For 15 years now, BusinessWest has been recognizing the work of individuals, groups, businesses, and institutions through its Difference Makers program, with one goal in mind: to show the many ways one can, in fact, make a difference within their community. The stories below convey a desire to help others, go above and well beyond, and set the bar higher when it comes to what people can accomplish when they work together. That’s true whether we’re talking about Steve and Jean Graham, owners of Toner Plastics, or Claudia Pazmany and Gabrielle Gould, dynamic leaders in Amherst. Or Gary Rome, the charismatic local auto dealer recently named TIME magazine’s Dealer of the Year. Or Nate Costa, whose hockey team, the Springfield Thunderbirds, and his staff working behind the scenes are changing the dynamic in downtown Springfield and beyond. Or the Springfield Ballers, a nonprofit helping to get young people in the game.