Florence Bank Recognized at Statewide Banking Choice Awards
Florence Bank recently earned four industry honors at the first annual Banking Choice Awards in areas such as quality and service, with recognition based on an independent survey of customer feedback. At the event on April 26 at Boston’s Omni Parker House, Florence Bank ranked first in the Western Mass. region in Overall Quality, Customer Service, and Technology, and second in Community Contribution. “These rankings came from an independent survey performed by a recognized leader in tracking and measuring the customer experience,” President and CEO John Heaps said.